Shipping policy

SHIPPING POLICY

Last updated: 10-10-2025

TheStickyMate Shipping Policy

At TheStickyMate, we are committed to ensuring a smooth and transparent delivery process for your comfort and satisfaction. Below, you’ll find the key details of our shipping policy.

SHIPPING AREA

- Countries: We currently ship within Australia.

- Future expansion: Additional regions are under consideration.

SHIPPING FEES

- Within Australia: Free shipping on all orders.

- No hidden fees: All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

- Processing time: Orders are processed within 1 to 3 business days (Monday to Friday).

- Order cut-off time: 10:00 PM (GMT+01:00), Amsterdam time.

- Weekend orders: Orders placed over the weekend will be processed the next business day.

DELIVERY TIMEFRAME

- Estimated delivery: 5 to 7 business days.

- Business days: Deliveries occur from Monday to Friday.

- Note: Delivery times are estimates and may vary due to external factors such as weather or carrier delays.

DELIVERY PROCESS

- Carriers: We ship via Australia Post, StarTrack, and DHL Express.

- Insured shipments: All parcels are insured. In case of loss or damage, please contact our customer service.

- Eco-friendly packaging: We use sustainable materials to reduce our environmental impact.

ORDER TRACKING

- Tracking info: After your purchase, you will receive an email with the carrier’s name and your tracking number.

- Track your order: You can track your shipment on our website by entering your tracking number in our tracking portal.

- Questions? Our customer service team is happy to assist you.

MISSING ITEM PROCEDURE

- Report missing items: Contact us within 7 days of receiving your order via support@thestickymate.com.

- Resolution: We will send a replacement or issue a refund.

RETURN POLICY

- Returns accepted: Within 30 days of receiving your order.

- Refunds: Processed within 14 days of receiving the returned item, using the original payment method.

- Conditions: Items must be unused, undamaged, and returned in original packaging. Personalized items are non-returnable.

- Return shipping costs: Covered by the customer unless the return is due to a defect or error — in which case, TheStickyMate will cover the cost.